Monthly Archives: October 2014

Leadership | Of Donkeys and People

“One night it’s a donkey, another night it’s a person!”

So matter-of-factly stated an Afrikaner police officer to a colleague of mine, one 1990’s midnight in a North West Province, South African town.

My colleague had been driving a van full of visitors on a return trip to our hotel from a day outing to the luxury resort and casino, Sun City, aka Sin City, when he struck and killed a pedestrian.

Upon arrival at the nearest police station to report the incident, the on-duty officer in all probability simply tried to lessen my colleague’s anguished state of mind by making the “donkey/people comment,” yet in so doing unwittingly voiced his acquired perception of non-white people’s worth and significance:

1 Black Person ≤ 1 Donkey

donkey_blob

Sometimes it’s easiest and more effective to describe the essence of something by depicting its opposite, which is my intention with the donkey story in this thought piece on leadership.

Leadership (at its best) is an inner state of being that feels, perceives, and interacts with all persons as individuals of equal value and dignity to oneself.

Every imaginable leadership book title exists, including 7 Habits, 5 Levels, 6 Steps, 10 Steps, Leadership 101 and 21 Irrefutable Laws, to name but a very few, yet all of them, from my perspective, primarily focus on the external—style or method of leadership, and not leadership’s core essence.

Acquiring leadership expertise by means of habits or steps is enticing because it promises quick results and zero to minimal risk or vulnerability. For instance, seldom will a reader or conference attendee be challenged to say to a child, spouse, subordinate or superior, “I’m sorry,” or “I was wrong,” or to ask, “Will you forgive me?”

Nor will most “instant leadership” books or conferences ask you to contemplate what the other person must be feeling, or what their life circumstances must be like on a day-to-day basis. Rather, focus is on compliance.

Fortunately for those who aspire to a deeper level of leadership significance, whether work, family, or community, this is exactly the type “out of the box” transformational leadership style The Arbinger Institute advocates for in its two bestsellers—Leadership and Self-Deception and The Anatomy of Peace.

We are frequently blind to, self-deceived, when it comes to daily patterns of personal thought, speech or behavior, which hurts people and poisons relationships.

In-the-box leadership operates from an unconscious, yet constant need to feel justified or always right. Feeling justified always requires that someone else be wrong, blameworthy, or a problem.  Only when someone else is at fault or a problem can one’s own life feel good or justified in thought, speech or act.

As Leadership and Self-Deception expresses it, “There’s a peculiar irony to being in the box.  However bitterly I complain about someone’s poor behavior toward me and about the trouble it causes me, I also find it strangely delicious. It’s my proof that others are as blameworthy as I’ve claimed them to be—and that I’m as innocent as I claim myself to be. The behavior I complain about is the very behavior that justifies me.”

How does one get “out of the box” of insecurity and self-justification toward others, and thereby demonstrate Leadership outside-the-box?

By developing a point of feeling for the humanity of all “others” who occupy your concentric circles of shared space, concern or influence. Because at that point of affection or emotion, you’re seeing him or her as a person with needs, struggles, hopes and worries, just like yourself, versus an obstacle, problem or inconvenience.

As nineteenth century Anglican bishop to southeast Africa, John William Colenso, similarly stated, “It is not the outward form alone that makes the immeasurable difference between man and other animals. Wherever we find human affections, there we know we have got a human being.”

Habits, levels, laws, steps, or principles of leadership, therefore, are little help in resolving recurrent or deep-seated interpersonal conflict because they simply “provide people with more sophisticated ways to blame.”

People, whether our children, spouses, enemies or colleagues respond more to how they feel we view and regard them than they do to our particular words or actions toward them.

“Most problems at home, at work, and in the world are not failures of strategy, but failures of ways of being. . . . If we have deep problems, it’s because we are failing at the deepest part of the solution.”

In the spirit of The Arbinger Institute, then—Let’s get busy with the deep things!

 

 

 

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10 Statements That Shaped My Life | Perhaps They Can Yours, Too

Julian Fellowes’ superb historical piece drama, Downton Abbey, is chock-full of pearls of wisdom if you listen closely. A Season 4 episode has Violet Crawley (Maggie Smith) telling young Tom Branson (Allen Leech), “Life is all about solving problems and then you die!”

By no means exhaustive or ordered, I recently compiled 10 statements, which over time and through life’s ebb and flow have transformed into 10 pearls of wisdom.

1. “Focus on the grass”

To understand this statement a farming image and true story from Mooi River, South Africa, might be most helpful. You can then apply the principle to your personal situation.

How to turn a profitless, underperforming dairy farm in a tight economic market, into a competitive contender and revenue generating one?

The answer? Focus on the means of increased milk production–grass. Everything on the farm took a temporary secondary position to the primary. The farmer increased his time, effort and resources on pasture. Good grass meant happy cows, resulting in increased milk production and a healthy profit margin.

*I wrote at greater length on this in Frazzled, Frustrated or Fearful? Focus on Your “Grass”.

2. “Walk on the grass but don’t make paths”

You’ve seen the signs on groomed landscapes–“Keep Off The Grass.” Who would have ever thought they convey a life message? This is the response I got from my South African PhD mentor when I asked him to tell me his philosophy of life.

Transliterated–

“In your search after life’s meanings and truths, courageously risk veering off from your too-familiar life path, and into a pathless wilderness, which might appear at the outset murky, messy, even ominous. Risk the journey, whether it be into the depth of human thought, or the much more unsettling kind: face-to-face encounters with people different.”

3. “Writing is in the editing”

On my Research, Writing and Teaching seminar’s first day, my professor was wise to warn us, “Start your term papers early, because if you want an A-letter grade, good writing only happens in the editing.”

If truthful, we each and all aspire for instant success. It’s not mere vanity, but reflective of our daily struggle to balance life’s demands over and against a 24-hour clock.

In life, like in writing, we want each first act or draft to be near perfect. This is even more true for anal-retentive persons.

So no matter how much we might pursue instant success in life, relationships, vocation, politicking, et cetera, remember that like writing, life is in the editing, in the falling down and getting back up, or in the dogged determinism to keep taking one step forward, even though you know it frequently will result in two steps backward.

4. “Do no harm!”

Fact–In life there are assholes too numerous to count or categorize. This realization and personal experience prompted Stanford University professor of management science and engineering, Robert Sutton to write The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t.

The important point here is that you don’t have to be an asshole! And the way to avoid being perceived as or labeled one is to live, think, love, speak and act by the credo, “DO NO HARM”–to yourself, to others, to the environment.

5. “Think and hope the best of people, but be prepared for the worst”

Aka, Mental Health 101. It’s a truth that has helped me avoid incarceration when my life has been persistently frustrated by Robert Sutton’s subject matter above!

People are essentially good––definitely, at least, “more good” than bad. What “evil” they are or possess is much more reflective of nurture (environment and neuroplasticity) than of nature. In fact, it is this positive perspective of human nature that enables one to think and hope the best of people, yet be prepared for the worst.

6. “You can’t parent or love well if all you have to give are your leftovers”

Everyday and ever-present is a ghost of the so-called Industrial Revolution. Industrialization initiated many new mechanized and now technological wonders, but one intangible yet irrefutable feature it brought to all peoples is a rapid change of pace and way of life.

We seem to learn only after fallouts and break-ups that meaningful life relationships take an immense quantity of time, effort and shared experience. If you’re in the process of falling out but haven’t quite yet fallen down, then please read statement #6.

7. “For every new responsibility or relationship you take on, you will have to sacrifice another”

North Americans have a very “can do” mindset. It’s reflected in the slogan of the U.S. Army, “Be All That You Can Be,” and in our willingness to work excessively hard and long hours so as to attain and maintain an accustomed way of life.

The hard truth is this: With too full lives already, for every single new event, role, responsibility and relationship that we choose to involve ourselves in or with, some previous event, role, responsibility or relationship will suffer neglect.

8. “All you need is 20-seconds of insane courage”

You likely will recognize this statement from the movie We Bought A Zoo. It was Benjamin Mee’s (Matt Damon) explanation to his children of how he found the courage to walk up to a total stranger at a cafe and introduce himself. She later became his wife and the mother of his two children.

Every day and in many ways I’m reminded that it only takes 20-seconds of insane courage and action to change negative circumstances, contexts or dour moods into positive ones, and even if the change is small and less-than-transformative, at least it might be big enough to help you re-engage life and its struggles for one more moment or day.

9. “Break the overwhelming into bite-size pieces”

Likely you’ve heard the expression, “How do you eat an elephant? One bite at a time.”

Like focus, this, too, is an especially hard statement to put into practice. College graduates remember only too well the first day of the academic year and perusal of each course’s curriculum requirements. Panic!

Every professor seemed to think s/he was our only class. Professional work pressures soon made college expectations seem like child’s play. Yet the same lessons learned apply–break the overwhelming into bite size, daily tasks, and you’ll pleasantly be surprised how much can be accomplished.

10. “What’s the worst case scenario? Can you live with it?”

Aka, Mental Health 201. Fear is a, if not the greatest paralysis. While this statement of question likely provides small comfort to someone given a terminal diagnosis (at least initially), it does provide a modicum of relief for that “punched in the solar plexus” feeling, which makes for a grievous and sleepless night, and which likely resulted due to unwelcome and unexpected news, such as a termination letter or a lover’s betrayal.

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