A few months after we relocated to Johannesburg in January 2003, the buzzer at our front security gate sounded. I looked out to see an elderly South African man wearing blue coveralls (typical uniform of manual laborers). I walked out and we greeted. He worked as a gardener for neighbors a few houses down, and wondered if we, too, could use outside help. I quickly discovered he was speaking on behalf of a son, Eddie.
This gate-side conversation initiated a relationship with a Northern Sotho young man and his family, which spanned eight years, and would have continued until “death do us part,” if not for my family’s emergency need to relocate back to the United States. As it is, we speak by phone twice a year.
This blog is too insufficient a tribute for this young man who gifted mine and my family’s life. A meaningful friendship was improbable, really, because Eddie spoke and understood little English and I/we knew no Pedi (Northern Sotho), his mother tongue. We communicated in either hand gestures, several word sentences, or when something was really important and required detailed instruction I would solicit translation help from a friend.
An example of a typical communication between us is detailed in my blog “Post Office Memories and Cultural Apropos Uses of the ‘F-word,'” part of which I repost below:
One morning I went outside to water the garden and could not find the water hose attachments. I asked Eddie if he knew where they were. His face told me “yes,” but the difficulty was telling me where and what happened to them. Eddie spoke hesitantly, communicating a short, crystal clear message: “dogs . . . fucked up.”
You see, in South Africa “f#@ked up” is an expression that unambiguously communicates that something or someone is beyond repair. Eddie was telling me that our dogs, who were capable of destroying even a purported to be indestructible dog bed made out of sisal, were the culprits responsible for destroying my hose attachments.
We laugh when we recall how Eddie informed us that his day’s work was done, and that he was leaving for home. Typically my wife might be busy in the kitchen cooking dinner, unaware Eddie was either in the doorway or right outside the kitchen window. He would startle her by loudly, almost shouting, “I GO!”
Unlike many, whose talk exceeds their walk, Eddie, in the absence of a command of English communicated by life example / demonstration. What follows are six habits, or disciplines of Eddie’s that daily communicated a highly effective, highly principled life, which I imagine Stephen Covey would agree with.
First, slightly different from Mayor Bloomberg’s Secrets of Success of “arrive early, stay late, eat lunch at your desk,” Eddie demonstrated a work ethic of “arrive on time, eat lightly – healthily – drinking only water (during work hours), work steadily and persistently, and leave on time so as to prioritize self-care and family care.”
I’ve known no harder work in my life than Eddie. Instead of motivating him to work, I had the opposite problem – getting him to take a break, or take an afternoon or day off.
Second, break down or divide the oft-times near-overwhelming mass or totality of a large job or assignment into smaller, more manageable pieces.
Of the three locations we lived during these eight years, Eddie always established a routine for each task at each place for each week, resulting in a showcase yard and a pristine house.
Third, one’s perspective / attitude is everything!
Depending upon which study or news source you read, upwards of 71-percent of working Americans are dissatisfied with their jobs, and some of us are without jobs.
Despite officially being defined as a “domestic” – defined in South Africa as anyone working 24-hours or more per month for a household – Eddie demonstrated pleasure and pride in each day’s work, irrespective of how menial the task might be. He’s especially been my inspiration these days, since assuming my family’s many daily and so-called menial tasks of home management.
Fourth, be willing to assist the organization and/or your colleagues when necessary (without complaining or drawing attention to self) by doing or getting involved in tasks that technically either lie outside your own job description or that seem beneath your status or dignity to perform.
Initially I hired Eddie to work outside in the garden. Upon relocating to Pietermaritzburg from Johannesburg, our inside house-helper was unable to relocate with us. I felt it would be disrespectful to Eddie to ask him to assume inside duties, in case he viewed this as “woman’s work.” After moving, my family initially went about doing all household chores. No more than a few days passed before Eddie insisted on assuming both inside and outside responsibilities – insisted by simply doing, before we were able to; never a word being spoken.
He did what needed to be done. He did it without complaint. He worked as if striving for perfection.
Fifth, choose teachable moments to demonstrate or communicate desired change in leadership or organizational process, rather than reacting by engaging in embittered backbiting or lobbying.
I’m quite sure Eddie thought my family and I were wasteful, as in spending needless money on “extras” that we had no real need of. After all, you don’t develop a habit of counting pennies unless you need those pennies.
We had several hunter green, plastic patio chairs. Being plastic and relatively cheap it wasn’t uncommon for them to break. One day I tossed one chair in the trash because the arm of the chair broke in two, length-wise. I took little cognizance one day of what Eddie was painstakingly doing. Later that evening when my wife and I sat outside on our patio (verandah) for a cup of coffee together, as we routinely did, I noticed that Eddie had taken an ice pick, plus copper wire, and had effectively sewn the chair’s rip up. He first poked a series of stitch holes along each seam of the crack, then he took the wire and sewed the two pieces together. The finished result was not only a stronger-than-new chair, but also a lesson to me to be less wasteful and more resourceful.
Sixth, never be too busy or self-absorbed that you are insensitive to the needs and struggles of others within your circle of concern.
Develop the discipline of sharing time and showing kindness (respect) to the least visible, lowest profile (status) people within an organization – even to their children, or especially to children.
Eddie and his family, will always be to my children and our family the 9th to 12th members of our now blended family, yet who just happen to live in South Africa. All the more so, since Eddie named his second child after me!
We feel such affection toward Eddie and his family because he/they invested time, effort, hospitality, laughter and meals with us, and especially with our children – this, despite having negligible disposable income, plus their total home space being no larger than most moderately affluent Americans’ master bedroom.